MailVilla™ takes spamming very serious. To prove our dedication to a spam-free environment, we have installed a no-tolerance spam policy to insure the integrity of our system is never compromised. Therefore, if any client engages in the act of spamming we will immediately terminate their account due to their violation of the MailVilla™ Anti-Spam Policy.

MailVilla™ has and will continue to stay a true white-hat organization doing whatever is necessary within the policies put forth to maintain this status among the Internet community. We truly believe that all organizations like ours have a responsibility to insure their clients engage in respectable and responsible email marketing practices.

If you feel you have been spammed by a client of MailVilla™ or have questions about the MailVilla™ Anti-Spam policy, please contact the MailVilla™ Abuse Department at abuse@mailvilla.com

MailVilla™ definition of Spam was provided by The SpamHaus Project Ltd. (http://www.spamhaus.org)

The word "spam" as applied to Email means Unsolicited Bulk Email ("UBE").

"Unsolicited" means the Recipient has not granted verifiable permission for the message to be sent. "Bulk" means the message was sent as part of a larger collection of messages, all having substantively identical content.

• "Unsolicited" Email is normal email (examples: first contact enquiries, job enquiries, sales enquiries)
• "Bulk" Email is normal email (examples: subscriber newsletters, customer communications, discussion lists)

Technical Definition of Spam

An electronic message is "spam" IF:

1. The recipient's personal identity and context are irrelevant because the message is equally applicable to many other potential recipients; AND
2. The recipient has not verifiably granted deliberate, explicit, and still-revocable permission for it to be sent.

In addition to the enforcement of local laws pertaining to unsolicited bulk mail, MailVilla™ also prohibits the following email practices which are not included in the CAN-SPAM Act of 2003.

• All remove requests made outside the scope of MailVilla™ opt-out links must be finalized within the users account within 3 days of the request date.
• Pornographic images, innuendo, copy and anything else deemed sexually offensive is strictly prohibited from being used within the email or the immediate landing page of any link within an email.
• List owners using third-party companies to send, track or host material within MailVilla™ mailing services are also required to adhere to both MailVilla™ Anti-spam and Privacy Policies.
• When requested, clients must provide detailed opt-in information within 24 hours of the request to avoid termination and/or additional fines.
• All clients are responsible for any action taken within the MailVilla™ system and will be held accountable if any laws are broken including but not limited to, copyright infringement, using stolen data or harvested data, sending explicit material and or sending emails to individuals under the age of 13 unless the client has permission by the child's legal guardian.

MailVilla™ mandates that all clients adhere to local and federal laws

If you feel one of MailVilla™ clients has violated the law in any way please contact the abuse department at abuse@mailvilla.com.

MailVilla™ reserves the right to change its anti-spam policy at any time.

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